Known Error : ERR 0001

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System Lockout (ERR 0001)

**Description:**  
Users may be locked out of the system after multiple failed login attempts or when authentication validation does not complete successfully.

**Symptoms:**  
- user receives error code ERR 0001 during login  
- account access is blocked after repeated attempts  
- login page may continue to reject valid credentials until the lockout period ends or the account is reset  

**Business Impact:**  
Users may be temporarily unable to access critical systems, including time-sensitive workflows and patient or operational records.

**Workaround:**  
Wait for the lockout period to expire and retry login. If access is still blocked, reset the user account or escalate to the support team for manual unlock.

**Current Status:**  
Known Error, workaround available.

If current workaround does not work. A Proxy Server reboot may be required. Contact Infrastructure team.