Pranshu Ranjan

Click here to raise EHR Known Error requestSystem Lockout (ERR 0001)**Description:**  Users may be locked out of the system after multiple failed login attempts or when authentication validation do...

Several users have reported suspicious emails impersonating IT. Do not click any links—forward them to security@company.com for review.

The HR portal upgrade has been approved and scheduled for next Friday at 9 PM. Expect new features and a refreshed interface.

We are investigating performance degradation on the primary file server. Users may experience slow load times when opening shared documents.

Email services will be intermittently unavailable on Saturday, 10 PM – 2 AM, for planned security updates. Please save work and log off before the window begins.

If multiple users report similar issues within a short timeframe, it's a strong signal of a deeper fault. In Zendesk, this pattern should prompt the creation of a Problem Record to investigate the ...

Linking incidents to problem records provides visibility into recurring issues and helps prioritize problem resolution based on incident volume and business impact. Zendesk enables this link using ...

In IT Service Management, it's essential to distinguish between incidents and problems to ensure effective and efficient resolution. An incident is any unplanned disruption or reduction in the qual...

Poorly submitted change requests can result in delays, rejections, or unintended outages. Many issues arise from incomplete or misclassified forms. Zendesk minimizes these via automation, but agent...

Every change introduces a level of risk, and classifying it correctly ensures proper scrutiny. Zendesk automates the routing of change tickets based on two main factors: category and risk level.Sta...